ER & Associates were engaged by a NSW Government Department to provide Program and Project Management services for the delivery of access, marketing and training services for the release of a new online service to its core customers located across NSW. The program objectives were to assist and train the clients to access and use a seamless, electronic solution, which would deliver a cost effective, rapid, self-documenting electronic procurement process.
NSW local government collectively spends approximately two billion dollars per annum on purchasing goods and services. These purchases are mostly undertaken using traditional procurement practices, utilising paper-based systems with predominantly manual processes. As a consequence both councils and suppliers have to maintain dedicated resources that key in purchase orders, delivery dockets and receipts.
ER & Associates needed a solution that would allow it to more efficiently manage the communication between its staff in Sydney, its client, the client’s end users, and the other contractors working on the project, all of whom are based at different locations throughout New South Wales. An innovative idea by ER & Associates Program Manager resulted in the deployment of a Managed SharePoint web site as an online communication and collaboration interface between the parties involved in the project. Members of the team were able to conveniently log into the interface through any web browser, giving ER & Associates’ staff, the client, its end customers and all other stakeholders quick and easy access to all project information and documents.
Our client, a consortium of State Government and Private organisations, required a system that would manage both customer interactions and service delivery functions with the potential for approximately 1 million transactions per annum. ER & Associates assisted with the development of the business model for the business and subsequently prepared a functional specification for a web-based application and data management system.
ER & Associates was selected by a NSW Government Public Sector Department to lead and project manage the development of a new information management system. The systems requirements were broad and included requirements to meet customer service initiatives, electronic service delivery, and, policy and legislative requirements. The project, with a budget of approximately $5 Million has involved a broad range of activities and projects including:-
ER & Associates have recently won a project to assist a medium sized consulting firm to increase their market share in the NSW public sector. The organisation, with offices across NSW and the ACT, engaged ER & Associates to use our NSW Government experience and broad contact base to raise its profile among organisational leaders and managers. The assignment also involves gathering market intelligence that will be used by our client to develop strategies and tactics for public sector market growth in the next 3-5 years.
Our client was an IT provider that was responsible for implementing and supporting the core IT infrastructure and primary information systems throughout the parent organisation. Strategically, the Office of IT Services embarked on having a more significant role in the development of the organisations IT environment and build stronger relationships with the Divisional IT teams and influence their operational and strategic direction.
In order to achieve the aforementioned goals, the Office of IT Services embarked on an Organisation Design Project. The aim of the project was to move the Office of IT Services towards ‘best practice’ in terms of customer focus and service delivery. To facilitate this change, the Office of IT Services engaged ER & Associates to review their organisational structure. The review needed to consider the optimum size and shape of the workforce, the services to be delivered, the skills and competencies required from the staff and the remuneration and benefits offered. Ultimately this lead to the development a new organisation structure along with details on position descriptions, salary benchmarking, allowances and the impact of the changes on the organisations enterprise agreement.
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